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Shipping & Returns

Your order is processed immediately and will normally ship in 1 or 2 business days, depending on the product. Once the order is placed, we recommend logging into your account to check your order status online. 

If you need faster shipping please contact us prior to completing your order. 

All orders are shipped free via USPS within the continental United States. Unfortunately we do not ship outside the USA.

We offer a 100% satisfaction guarantee. If you are not happy with our product you can return it for a full refund less our shipping cost. In order to get the maximum refund please read the following return instructions.

  • The product must be in new and original condition
  • You must initiate the return within 30 days of receiving the product. Returns initiated after 30 days will incur a 20% restocking charge.
  • You must return all the original packaging or there will be a 20% restocking charge
  • Our shipping costs will not be refunded. If your product was shipped with free shipping, we will refund you your purchase price minus our shipping costs.
  • If you paid for shipping, we will refund you the full purchase price of the product. Please contact us before shipping back the product. We will respond within 24 hours.

    We strive to achieve 100% customer satisfaction. If you have any questions or issues with the product please do not hesitate to contact us.

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    Please send an email to sales@pinnacleflashlights.com and return instructions will be provided.